Complaints procedure
In case of a complaint, please first contact the Compliance Department of the Banque Degroof Petercam Luxembourg by sending your request to the following address:
Banque Degroof Petercam Luxembourg S.A.
Compliance Department
12, rue Eugène Ruppert
L-2453 Luxembourg
Compliance Department
12, rue Eugène Ruppert
L-2453 Luxembourg
If the solution or response received is not satisfactory, you can contact the bank’s management by sending a letter to the following address:
Banque Degroof Petercam Luxembourg S.A.
Attn. Chief Executive Officer
12, rue Eugène Ruppert
L-2453 Luxembourg
Attn. Chief Executive Officer
12, rue Eugène Ruppert
L-2453 Luxembourg
If you are still not satisfied with the response given by the bank’s management, you can resort to the CSSF for an out-of-court complaint resolution. You must file your complaint at the CSSF within one year of contacting the bank.
Commission de Surveillance du Secteur Financier (CSSF)
283, route d’Arlon
L-1150 Luxembourg
283, route d’Arlon
L-1150 Luxembourg
12 rue Eugène Ruppert
L-2453 Luxembourg
+352 45 35 451
L-2453 Luxembourg
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