My digipass (box) is broken or the battery is dead. How do I order a new one?

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm

What are the main Characteristics of unlisted investing?

Investments in PE funds are long-term and illiquid. Committed capital is used gradually over several years, aligning the interests of fund managers and investors. Valuation typically occurs quarterly or annually. A PE fund's duration averages 10 years, with capital calls usually within the first five years. Exits, or the sale of portfolio shares, also occur gradually, distributing returns to investors. While early exits may happen within the first few years, the fund generally aims to sell all investments within ten years of the initial capital calls. Fund rules may allow for a one- or two-year extension. As an investor, you commit to the entire investment cycle and cannot withdraw your commitment without facing penalties, which could include selling your position at a steep discount. Transfers of your position require prior approval from the fund manager. The timing and amount of capital calls are uncertain. During the investment period (generally the first five years) a succession of capital calls will take place, and you must be able to fund a significant portion (sometimes 20% or more) of your commitment at short notice. It is crucial to plan your budget and schedule with your private banker in advance.

After five false attempts, my digipass has been blocked. What should I do?

If your pin code has been blocked, please contact our Digital Care Service: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm For safety reasons, we block your My Degroof Petercam profile. This means that you will no longer have access to the My Degroof Petercam app via your smartphone or PC.

I can no longer log into my My Degroof Petercam Luxembourg account with the Digipass. What do I need to do?

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm

How to generate a digicode?

Activate the digipass by pressing "OK" Select the "1.Login" mode by pressing on "OK" Enter your PIN CODE and validate it by pressing on "OK" Enter the 8 digits generated by your digipass in the appropriate field and click Log in

My digipass (box) is broken or the battery is dead. How do I order a new one?

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm

What are the main Characteristics of unlisted investing?

Investments in PE funds are long-term and illiquid. Committed capital is used gradually over several years, aligning the interests of fund managers and investors. Valuation typically occurs quarterly or annually. A PE fund's duration averages 10 years, with capital calls usually within the first five years. Exits, or the sale of portfolio shares, also occur gradually, distributing returns to investors. While early exits may happen within the first few years, the fund generally aims to sell all investments within ten years of the initial capital calls. Fund rules may allow for a one- or two-year extension. As an investor, you commit to the entire investment cycle and cannot withdraw your commitment without facing penalties, which could include selling your position at a steep discount. Transfers of your position require prior approval from the fund manager. The timing and amount of capital calls are uncertain. During the investment period (generally the first five years) a succession of capital calls will take place, and you must be able to fund a significant portion (sometimes 20% or more) of your commitment at short notice. It is crucial to plan your budget and schedule with your private banker in advance.

After five false attempts, my digipass has been blocked. What should I do?

If your pin code has been blocked, please contact our Digital Care Service: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm For safety reasons, we block your My Degroof Petercam profile. This means that you will no longer have access to the My Degroof Petercam app via your smartphone or PC.

I can no longer log into my My Degroof Petercam Luxembourg account with the Digipass. What do I need to do?

If you encounter problems with your Digipass, please do not hesitate to contact our Digital Care Team at: By phone: +352 45 35 45 27 27 By email: digitalcare@degroofpetercam.lu From Monday to Friday: 9am – 5.30pm

How to generate a digicode?

Activate the digipass by pressing "OK" Select the "1.Login" mode by pressing on "OK" Enter your PIN CODE and validate it by pressing on "OK" Enter the 8 digits generated by your digipass in the appropriate field and click Log in

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Banque Degroof Petercam Luxembourg

12 Rue Eugène Ruppert

L-2453Luxembourg

+352 45 35 45 1 E-mail

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12 rue Eugène Ruppert
L-2453 Luxembourg

+352 45 35 451

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us

Our offices

Send a message

FAQ

Press & Media

Vacancies

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Frequently asked

questions

Which portfolios can I consult?

I already have my access to My Degroof Petercam Luxembourg. How can I connect for the first time?

How can I request access to My Degroof Petercam Luxembourg?

Do I see the performances of my portfolios in real-time?

What is discrete mode?

How can I transfer money to my My Degroof Petercam?

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